TECHNICAL SERVICES MANAGEMENT

TECHNICAL SERVICES INTRODUCTION

I am proud to introduce my team of Senior and Technical Service Managers that make up our department. 

As part of the overall bespoke construction service offered by Westgreen, we provide full technical services management from project inception to completion that also extends to aftercare and routine maintenance programmes, across the market sectors of high end residential, high end retail, the arts, restaurants and commercial properties. 

The blend of knowledge and experience held by the team ensures that we provide a professional, competent and comprehensive service tailored to meet the specific needs of each project and compliant with current legislation. Read on further to meet the team and a detailed description of the service we provide and our approach to the art of technical 

Josh Bourton

Head of Technical Services

What We Provide

Building Services Management & Installation 

The services elements are a critical path to the delivery of the project. Our in-house Technical Services Manager (TSM) will ensure all procedures are carried out from the initial tender to delivering a complete cost effective, fully functional environmental system that will meet the end user needs. 

Westgreen services managers help to coordinate, manage and deliver across the following packages: 

Audio visual / lighting / electrical 

Lifts / fire alarms / security Incoming utilities 

Full plumbing, heating and gas installations 

External irrigation and water features 

Pre / Post Tender 

Analyse tender drawings specifications before sending to the correct sub-contractors for pricing 

Hosting of early design workshops to make sure all sub-contractors are aware of the complexity of the project and what we expect from their bid 

Engaging with the client team and consultants in the tender period, resolving all queries raised 

Offering VE options to the client team that could help from a programme and cost perspective 

Hold post tender interviews before submittal to the client team so that all costs are compliant and sub-contractors meet Westgreen QA procedures 

Early review of the commissioning programme to try and bring items forward and commission early. This is beneficial i.e. in holding joinery at a required temperature if heating needs to go on early 

Procurement schedules will be issued at this stage for long lead items 

Pre-construction & Construction 

Weekly development and coordination meetings are held with client designers and sub-contractors to resolve design pinch points, changes and final product selection for technical submittal sign off 

Revit model drawings will be provided to highlight pinch points, tight areas and to show that drawn as being clash free 

As the construction phase starts, weekly progress and design meetings will be held with our sub-contractors and MEP consultants to make sure the installation and procurement programmes are being met 

Throughout the construction phase, installation quality is checked daily using Westgreen quality control measures. Before closure of each void, closure notices are signed off by the TSM to make sure that the installation is of high standard 

This process eliminates causing unnecessary damage once items have been installed and limits the risk to progress on site 

Testing & Commissioning 

Will be fully planned, executed and documented. Along with the design team throughout the contract period, a detailed commissioning programme will be submitted for approval a minimum of four weeks prior to commencement of any commissioning works. 

The testing and commissioning process is paramount to the successful outcome for the project and will be carried out in the presence of our TSM. It is our policy to ensure that specialist sub-contractors employ independent and experienced testing and commissioning companies, complemented by specialist commissioning engineers. 

Services shall be set to work and performance tested according to relevant CIBSE Commissioning Codes and Mechanical & Electrical Services Specifications. Each system will be systematically tested and results recorded on commissioning record sheets for inclusion in the O&M Manual. 

Record Drawings, Operating & Maintenance Instructions 

We recognise the importance of providing the client with the correct information at handover in order for them to operate and maintain the installation. This will be achieved by the following: 

Drawings will record changes and site alterations including information from the commissioning and test exercise and the originals updated prior to handover. The process of updating records will be checked to ensure that this process is being carried out to the correct standard by our TSM. 

We also welcome the involvement of the client’s Services Consultant in the preparation and implementation of the training programme.